Refund Policy

1. Overview

We understand that plans can change. This policy outlines the terms and timelines for refunds when cancelling a booking on the KONOKgo platform. All refunds are processed to the original payment method via Stripe.

2. Cancellation Tiers

The refund amount depends on how many days before the tour or service start date you cancel:

3. Force Majeure

In the event of a tour or service cancellation due to force majeure circumstances, including but not limited to the following, a full refund will be issued regardless of the notice period:

• Natural disasters (earthquakes, floods, avalanches)
• Extreme weather conditions making the route unsafe
• Government restrictions or entry bans
• Epidemics or pandemics affecting travel safety

4. How to Request a Refund

To request a refund, follow these steps:

1. Log in to your KONOKgo account and go to "My Bookings"
2. Select the booking you wish to cancel and click "Request Cancellation"
3. Provide a reason for cancellation (optional, but helps us improve our service)
4. The refund will be processed within 5-10 business days

5. Special Cases

• If the tour is cancelled by the operator, you will receive a full refund or the option to reschedule
• Partial no-shows (e.g., missing one day of a multi-day tour) are not eligible for refunds
• Car rental refunds are subject to the specific provider's terms

6. Contact Us

If you experience issues with a refund or need assistance, contact our support team: